Come join our team! Please see the description below and email us if you're interested.

Shift Supervisor

Responsibilities:

• Provide exceptional customer service and contribute to our supportive and welcoming community space
• Assist customers in the selection of yarn, projects, and tools
• Check out customers
• Answer knitting and/or crochet related questions and fixing knitting and/or crochet mistakes
• Assist in management of tasks assigned to other retail associates
• Communicate daily store happenings (e.g. sales information, relevant customer interactions, personnel and/or maintenance issues, etc.) to management
• Open & close the store
• Restock shelves – yarn, needles and notions
• Maintain order and organization of backstock yarn
• Maintain tidiness and cleanliness of store

Core competencies:

• multitasking skills
• self starter/initiative
• knowledge of knitting and/or crochet
• previous retail or customer service experience
• a warm and welcoming demeanor
• ability to multi-task and complete a number of small projects while also assisting customers with yarn selection
• experienced Ravelry user (or willingness to become one)
• ability to assist with pattern reading and correcting mistakes
• knowledge of yarn gauge, fibre characteristics and pattern terminology
• able to work quickly and accurately in our point of sale system
• ability to work on major holidays (i.e., day after Thanksgiving, Christmas Eve)
• spinning and weaving experience a plus

Availability:

• Must be available to work Fridays and Saturdays from 9:45 am to 6:15 pm
• Additional short shift (4 hours) another day during the week (M-Th)

Job Knowledge:

• Maintain knowledge of current patterns and trends in the industry
• Take initiative to know about new products in the store
• Maintain current knowledge of yarn inventory
• Able to knowledgeably answer customer inquiries about our yarns
• Work to improve knitting and crochet skills
• Knowledgeable about online resources
• Knowledgeable about new content to our website
• Maintain communication with production staff and retail staff

Efficiency and Effectiveness of Work:

• Able to assist customers to securing a suitable pattern or project idea
• Able to locate comparable Neighborhood Fiber Co. yarns for the pattern they have chosen
• Able to help customers put together color palettes
• Able to troubleshoot knit & crochet problems
• Ability to multi-task on the sales floor and behind the register
• Able to perceive customer reactions and attitudes and adjust accordingly
• Work quickly and efficiently on register
• Efficiently and accurately label and put out yarn and other products
• Assist in maintaining a neat and tidy shop
• Effectively restock and tidy shelves
• Appropriately use time during slower periods
• Competent and thorough in opening procedures
• Competent and thorough in closing procedures

Customer Relations:

• Create sense of community and welcoming atmosphere in the shop
• Provide equal attention to new and existing customers.
• Employee is comfortable dealing with customer concerns/criticisms
• Employee takes initiative to offer customers additional resources/services
• Employee has effective customer communication abilities/skills

Initiative/Work Attitudes:

• Arrive on time for shift and ready to work
• Demonstrates a willingness to perform unassigned tasks when needed
• Look for ways to improve customer experience
• Demonstrate flexibility and accept change or exceptions to the norm
• Demonstrate initiative in taking charge of new assignments and task
• Exercise sound judgment in decision-making
• Maintain appropriate attendance
• Maintain professional appearance/demeanor while on shift