Returns within 60 days of purchase will have the full price refunded in the same method of payment. Returns after 60 days will receive store credit. Please note that we are only able to accept returns and exchanges of products purchased directly from Neighborhood Fiber Co. from our retail shop or through our online store. Returns and exchanges of yarn purchased at shows will be handled on a case by case basis. Please contact us for more information.
We are happy to accept returns and exchanges provided you have a receipt (email copy is fine) and the product is in its original condition. This means the tag and dye ties (the cotton strings) are still attached and the yarn has not been wound or re-skeined. We are unable to accept returns on any yarn that has other animal fiber on it or has a noticeablesmell (perfume, smoke, etc.).
If you have changed your mind about your purchase or would like to exchange for another color or base, please return or ship the yarn back to our studio at 700 N Eutaw Street. Please be aware that because of the nature of hand-dyeing, as well as differences in the monitor display settings on individual computers, there may be some variance in color between the product photo of the yarn on our website and the skein(s) you receive. If there is a problem with the yarn (knots, breaks, spinning defects, stains; you received the wrong color, quantity, or base), please contact us so we can further assist you. Unless you have been mailed the wrong product or the item is defective, you will be responsible for return shipping costs.
Limited edition colors, discounted yarn, club membership payments and club yarn, Block Party yarns, and yarns purchased on sale are final and nonrefundable.